Frequently Asked Questions

Here are the answers to the commonly asked questions.
If you don't find an answer here, please send us an inquiry.

Can I check-in before 15:00?
Check-in time starts from 15:00.
Can I check-in after 18:00?
Can I store my luggage after check-out?
Can I cancel my reservation?
Can I extend my stay?
Can I send my luggage to the hotel prior to my arrival?
Which amenities are included?
What are the payment methods?
Is there cleaning during the stay?
Is there Wi-Fi available?
Is there staff available during the night in case of emergency?
What happens if I lose my room key?