Can I check-in before 15:00?
Check-in time starts from 15:00.
Can I check-in after 18:00?
Yes, check-in time is until 23:00. We ask you to let us know beforehand if you wish to check-in after 23:00.
Can I store my luggage after check-out?
Yes, you can keep your luggage until 20:00 of your check-out date.
Can I cancel my reservation?
Yes, but 10% deposit (non-refundable) will be charged for all bookings except peak season (100% / non-refundable).
For reservation modifications, please let us know up to 5 days before your check-in date. 100% of the booking amount will be charged for modification within 5 days, or a no show.
Can I extend my stay?
We are happy to extend your stay if we have available rooms. Please inquire us beforehand by email or telephone.
Can I send my luggage to the hotel prior to my arrival?
Yes, we ask you to provide us the date and time of your luggage delivery. Please also include your reservation name/check-in date on the delivery slip.
Which amenities are included?
Our amenities consists of shampoo, conditioner, body wash, toothbrush, towels, yukata robes, slippers, and hairdryer.
What are the payment methods?
Credit card payment prior to arrival.
Is there cleaning during the stay?
Yes, housekeeping is provided everyday
Is there Wi-Fi available?
Free Wi-Fi access throughout the building.
Is there staff available during the night in case of emergency?
We are available 24h in case of an emergency.
If there is an emergency, please dial the emergency number located in the information file in your room.
What happens if I lose my room key?
You will be charged the replacement cost.
Guests are welcome to leave their key at the front desk when they go out.
Parking
The hotel does not have private parking. Please use the coin parking lots nearby
